Delivery Information

The last day we will be sending any shipments through Yodel & Royal Mail will be 23rd December & then we will resume as normal on 30th December. Please be aware that there may be delays with both Yodel & Royal Mail deliveries over the festive period.

 

Standard Deliveries - Free delivery on orders over £100*

• We aim to deliver to you within 7-10 days of your order under normal circumstances but should this not be possible we will contact you ahead of dispatch.

• If ordered with larger items marked 2 Man or Pallet Deliveries the items will be combined with that delivery method.

• We offer a Yodel 48 Hour delivery service with a cost of £3.99 for smaller products and £5.99 for heavier and larger products.

• Please note should it require a 2 man lift there may be a surcharge to pay

• Please email the team at lincolngc@pennells.co.uk if you have any queries about the delivery of an item or for other general enquiries. We'll be happy to help.

• Please email lincolngc@pennells.co.uk for further details.

Collections for our YODEL service are Monday - Friday at 1PM.

Collections for our Royal Mail service (giftcards) are Monday - Friday at 3:30PM.

Any order placed before 11am will be dispatched the same day (this excludes weekends).

Payment information:

• A transaction placed online is paid for through Stripe

• Please note a transaction may not be received instantly.

• If click and collect is the preferred option – this has be paid online before collection.

• If the item is faulty or has arrived damaged we will provide the returns label for the customer. 

• If the item is unwanted or an accidental purchase the customer will need to pay for the returns label themselves. 

*To local postcodes only - non local postcodes will require a charge of £40 if order is under £1000.